Payment and delivery terms

Shipping Policy – Cha Diamonds

At Cha Diamonds, we are committed to delivering your jewellery to you safely, carefully, and without extra cost. From order to delivery, we keep the process transparent and personal.

Payment Options

You can pay securely and easily at Cha Diamonds with the following payment methods:

• iDEAL

• Credit card (Visa, Mastercard & American Express)

• Klarna – pay afterwards

• Apple Pay

• Google Pay

• Bancontact

• Belfius

• KBC/CBC

• SOFORT Banking

• SEPA

Delivery & Production

Our jewellery is crafted with care, often custom-made.
You can always find the current production time per product on the product page.

As soon as your jewellery is ready, it will be shipped immediately.

🚚 Free worldwide shipping
At Cha Diamonds, you never pay shipping costs, regardless of your destination.

Shipping options per region

🇳🇱 The Netherlands

Shipping partner: PostNL / DHL / DPD / FedEx
Delivery time: 1–2 business days
Shipping costs: Free

🇧🇪 🇱🇺 Belgium & Luxembourg

Shipping partner: PostNL / DPD
Delivery time: 2–3 business days
Shipping costs: Free

🇩🇪 Germany

Shipping partner: DHL / FedEx
Delivery time: 1–2 business days
Shipping costs: Free

🇪🇺 Rest of Europe

Shipping partner: DHL International / FedEx
Delivery time: 2–4 business days
Shipping costs: Free
Please note: any local import or customs duties are at the expense of the recipient.

🌍 International (e.g., USA, Canada, Australia)

Shipping partner: DHL International / FedEx
Delivery time: 3–7 business days
Shipping costs: Free
Please note: import duties and taxes are determined by the destination country and are at the expense of the recipient.

Track & Trace & Status Updates

After shipment, you will automatically receive an email with your Track & Trace code.
During the order process, we will keep you informed via email with:

• Order confirmation

• Start of production

• Shipping confirmation with Track & Trace

• Delivery information

Important Information

• Delivery times are indicative and exclude production time

• Customs and import costs vary by country

• Delays due to customs clearance are beyond our control

Delivery

Please ensure that someone is present at the delivery address.
Not at home? The carrier usually leaves a message, and you can easily schedule a new delivery appointment via the Track & Trace link.

Questions about your order?

Our customer service will gladly help you with questions about:

• Delivery status

• Shipping options

• Customs information

• Delivery issues

📧 Email: support@chadiamonds.com

Delivery time summary

All delivery times are indicative and exclude production time.