Privacy policy

Privacy Policy | Cha Diamonds

Last updated: 26 October 2026

At Cha Diamonds, we respect your privacy and handle personal data with care. This privacy policy explains what data we collect, why we process this data, and what rights you have.

1. Data Controller

ChaDiamonds B.V.

Westeinde 32
1511 MA Oostzaan
Netherlands

Chamber of Commerce number: 42053551
VAT number: NL869494077B01

Email: info@chadiamonds.com

2. What Personal Data Do We Process?

When you visit our website or place an order, we may process the following data, among others:

First and last name
Billing and delivery address
Email address
Phone number
Payment details
Order details
IP address
Browser and device data
Communication with our customer service
Data about your use of our website

3. Why Do We Process This Data?

We only process personal data when there is a legal basis for doing so.

We use your data for:

Processing orders

To process, produce, ship, and deliver your order.

Customer service

To answer questions, provide support, and handle warranty or return requests.

Payments

To securely process payments through our payment partners.

Legal obligations

To comply with tax, administrative, and legal obligations.

Website improvement

To improve our website, products, and services.

Marketing

If you have given permission, we may inform you about new collections, offers, and developments from Cha Diamonds.

You can unsubscribe from marketing communications at any time.

4. Who Do We Share Data With?

We never sell your personal data to third parties.

We may share personal data with service providers necessary for our services, including:

Shopify (e-commerce platform) and Shopify Payments (payments)
PayPal (payments)
Klarna (payments)
DHL, FedEx, PostNL, and DPD (shipping)
Google (analytics and advertising services)
Meta (Facebook and Instagram ads)
Email and marketing services
Accounting and administrative service providers

These parties process data only to the extent necessary for their services.

5. International Data Transfer

Some of our service providers may process personal data outside the European Economic Area (EEA).

When this happens, we ensure that appropriate security measures are applied in accordance with applicable privacy laws.

6. Cookies

Our website uses cookies and similar technologies.

These cookies help us, among other things, to:

Ensure the website functions properly
Improve the user experience
Analyze website traffic
Show relevant ads

You can find more information about this in our Cookie Policy.

7. Retention Periods

We do not keep personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Administrative data may, for example, be kept as required by tax laws.

8. Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure.

Despite these measures, no method of data transmission or storage can guarantee complete security.

9. Your Rights

Under the GDPR, you have the right, among others, to:

Request access to your personal data
Request correction of data
Request deletion of data
Restrict processing
Object to processing
Transfer data to another party
Withdraw previously given consent

Requests can be submitted via info@chadiamonds.com.

We may ask for additional verification before processing a request.

10. Complaints

Do you have a complaint about the processing of your personal data?

Please contact us first via info@chadiamonds.com.

You also have the right to lodge a complaint with the competent privacy supervisory authority, including the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) in the Netherlands.