Exchange and Return Policy
Custom-made jewelry – no returns
At Cha Diamonds, our jewelry is specially custom-made and made to order, tailored to your personal choices such as size, material, color, and any personalizations.
According to Dutch and European consumer law, personalized and custom-made products are excluded from the standard 14-day right of withdrawal.
Check before ordering
To avoid disappointment, we ask you to carefully check the following before completing your order:
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The correct ring, bracelet, or necklace size (use our size guide)
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The desired finish in solid gold or gold-plated gold
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The chosen color: yellow gold, white gold, or rose gold
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Any personalization options
Quality Guarantee
We fully stand behind the quality and finish of our jewelry.
Should there unfortunately be a manufacturing defect or a mistake on our part, we will, of course, resolve this properly with you.
In that case, please contact us within 14 days of receipt via:
Please include:
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Your order number
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Clear photos of the issue
We will carefully review your request and work together to find a suitable solution, such as repair, replacement, or store credit.
Legal notice
This policy has been drawn up in accordance with Article 16(c) of the EU Consumer Rights Directive. By completing your order with Cha Diamonds, you acknowledge and accept that the right of withdrawal does not apply to this personalized product.