Frequently Asked Questions
Frequently Asked Questions
How do I determine my wrist size for a tennis bracelet?
Measure your wrist at its narrowest point with a tape measure. For a comfortable fit, we recommend adding 1.5 to 2 cm to your wrist size. If in doubt, please contact us for personalized advice.
What is the difference between white gold, rose gold, and yellow gold?
White gold is an alloy of gold with white metals such as palladium, often finished with rhodium for extra shine. Rose gold contains copper for its warm pink hue. Yellow gold is the classic gold color. All our gold jewelry is 14 or 18 carat, 18 carat gold plated, or 925 silver.
How do I care for my diamond jewelry?
Clean your diamond jewelry regularly with lukewarm water and a soft toothbrush. Avoid contact with chemicals and perfume. Store your jewelry separately in a soft cloth or jewelry box. We recommend annual professional maintenance. View our Jewelry Care here.
What is your return policy?
How long does shipping take?
Orders within the Netherlands are shipped within 1-3 business days via insured mail. For international shipments, we estimate 3-7 business days. You will receive a track & trace code once your order has been shipped. View our Payment and Delivery Terms here.
Are the diamonds certified?
Yes, all our diamonds come with certification from reputable institutions. We provide certificates with your purchase. Official certification (GIA, IGI or equivalent). Our diamonds meet the highest quality standards.
Can I have my jewelry engraved?
Yes, we offer FREE engraving services for selected jewelry. Please contact us for possibilities. Please allow 3-5 extra business days for engraved items.
What payment methods do you accept?
We accept iDEAL, credit cards (Visa, Mastercard, American Express), PayPal, bank transfer, and Klarna for post-payment. All payments are securely processed via encrypted connections. View all our payment options here.